SMS Terms & Conditions

Last updated: 08/12/2026

The program

Howley & Company operates a two-way SMS messaging service for clients with an active engagement. The service supports conversations you start with us — it is not a marketing, promotional, or recurring-broadcast program, and we do not send messages on a fixed cadence. We do not use text messaging to contact prospective clients, and we do not publish a texting number.

How you opt in

Once your engagement is active, the Howley & Company team member assigned to your work will give you their direct business number for text messages, in the signature of their business email, beneath the same terms set out here. That is the only way one of our text-messaging numbers is disclosed.

You opt in by texting START — or any other message — to that number. Sending that message is your consent to receive SMS messages from Howley & Company at that number. If you have previously opted out, you can opt back in by replying START to the same number.

Each number is a separate opt-in. Different Howley & Company team members use different numbers. We do not start a text conversation from a number you have not texted first, and consent you give to one Howley & Company number is not treated as consent for any other. We do not add your mobile number to this service on your behalf, and we never purchase, rent, or import mobile numbers. Consent to receive SMS messages is not a condition of your engagement or of any other service or agreement.

Messages you can expect

Once you have started a conversation, Howley & Company may send you SMS messages relating to your engagement, including:

• replies to your questions about your account, your books, or the systems we operate for you;
• scheduling and coordination of calls, meetings, and on-site visits;
• requests for documents or information we need to complete your work.

We do not send marketing or promotional messages through this service.

Message frequency

Msg frequency varies. We send messages only within a conversation you have started, so the number of messages you receive depends entirely on that exchange.

Cost

Howley & Company does not charge for this service. Msg & data rates may apply — your mobile carrier may charge you for sending or receiving text messages, depending on your plan. Contact your carrier for details about your rates.

How to opt out

Reply STOP to any message from a Howley & Company number at any time. You may also reply QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE. That number will send one confirmation message and then send you no further messages.

Because different team members use different numbers, we go a step further: when you opt out at any Howley & Company number, we add you to an internal do-not-text list that applies to all Howley & Company numbers, so you do not have to opt out more than once. You can also ask us to stop by email at support@howley.company, and we will apply it the same way. You can resume at any time by replying START.

Opting out of SMS does not affect your engagement with Howley & Company, and we will continue to reach you by email or phone as usual.

How to get help

Reply HELP to any message from a Howley & Company number, or contact us directly:

• Email: support@howley.company
• Web: howley.company/contact

Carriers and delivery

Message delivery depends on your mobile carrier and is not guaranteed. Mobile carriers are not liable for delayed or undelivered messages. Not all mobile devices or carriers support this service.

Eligibility

This service is intended for business contacts at Howley & Company client organizations with an active engagement, and is available on supported U.S. mobile carriers. You must be the owner or an authorized user of the mobile number you text us from, and at least 18 years old.

Privacy

Your use of this service is also governed by our Privacy Policy. Mobile opt-in information won't be shared with third parties for marketing purposes.

Changes

Howley & Company may update these SMS Terms & Conditions from time to time. The current version will always be posted at this address, with the date it took effect.

Contact

Howley & Company — support@howley.company — howley.company